Privacy Policy

Last updated: March 2026

Who We Are

Red Web Cambridge is a website design and development company based at 33 Hawkey Road, Cambridge, CB2 9ET. When we refer to "we", "us" or "our" in this policy, we mean Red Web Cambridge.

What Data We Collect

When you use our website or contact us, we may collect the following information:

  • Contact form submissions: Your name, email address, phone number, company name, and message content.
  • Analytics data: We use Google Analytics 4 to collect anonymised usage data including pages visited, time on site, and referral source.
  • Live chat: If you interact with our Tawk.to live chat, your messages and any information you provide during the conversation.

How We Use Your Data

We use the information collected to:

  • Respond to your enquiries and provide the services you request.
  • Improve our website and services based on aggregated analytics.
  • Send you relevant information about our services, only if you have opted in.

Data Storage and Security

Your data is processed securely. Contact form submissions are transmitted over HTTPS and processed via AWS Lambda. We do not store your data longer than necessary to fulfil the purpose for which it was collected.

Cookies

Our website uses cookies for:

  • Google Analytics (GA4): To understand how visitors use our site. These cookies collect information anonymously.
  • Tawk.to: To enable our live chat feature and remember your chat history.
  • Google reCAPTCHA: To protect our contact form from spam submissions.

Third-Party Services

We use the following third-party services that may process your data:

  • Google Analytics 4 — website analytics
  • Tawk.to — live chat
  • Google reCAPTCHA — spam protection
  • Cloudflare — CDN and security

Your Rights

Under UK GDPR, you have the right to:

  • Request access to the personal data we hold about you.
  • Request correction or deletion of your personal data.
  • Object to or restrict the processing of your data.
  • Withdraw consent at any time where processing is based on consent.

Contact Us

If you have questions about this privacy policy or your personal data, please contact us: